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 Frequently Asked Questions
 

I have a loss. Where do I start?
  
The first place to start is to locate and read your insurance policy. Your policy will detail your coverages and the steps you need to take to file your claim and get paid. You should also locate your coverage Declaration Page, which will list your policy limits and deductibles.
  
  
I received a check from my insurance company, but it will not cover my damages, what can I do?
  
You are entitled to receive a full and fair settlement. This means enough money to repair your damages. If you have been underpaid by your insurance company, you may file a claim supplement to re-open your claim and supplement your first payment.
  
  
Can I re-open my claim even I have deposited a check from my insurance company?
  
In most instances you can re-open your claim and request additional payments. Special Note - Former POE Insurance policyholders have a shorter time period to resolve their claim
  
  
What is a Public Adjuster?
  
Public adjusters are professionals who are employed exclusively by policyholders who have sustained an insured loss. A public adjuster will help evaluate the loss, determine replacement costs and work on a policyholders behalf to settle the insurance claim.
  
  
Do I need the help of a Public Adjuster?
  
If insurance companies always did full and fair claims evaluations, there would be no need for public adjusters. Unfortunately, insurance companies do not always do correct evaluations. If you feel that your insurance company has not done a correct evaluation of your damages, you may need the services of a public adjuster.

Homeowners Associations
  
After a disaster strikes, understanding how to manage an insurance claim and handle the needs of the Association can be a daunting task. Alas Global Claims Adjusters will manage the needs of your Association and help you navigate the claims process.
  
We have successfully worked with numerous property managers, board members, owners and staff to achieve maximum insurance results.
  
Our team can assist your association in the following areas:
  
  • Claim documentation and damage assessment
  • Policy reviews
  • Member communications and presentations
  • Insurance appraisals
  • Large loss valuations
  • Settlement negotiations.

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